Manager, Records Management – Legal Services | Toronto ON

Manager, Records Management – Legal Services | Toronto ON

Our client is recruiting for a Manager, Records Management to join their team. In this role you will lead and develop the Records team, provide Records Information Management expertise on a project or request basis and support a national Records Information Management Program and Department in accordance with the Firm’s Records Management Policy and Procedures. This is a one year contract located in Toronto ON.

Summary of Responsibilities:

  • Provide leadership, coaching and development for the national Records team, with direct day-to-day oversight of the coordinator level roles as required for regular operations
  • With oversight from the Senior Manager, lead activities focused on establishing and building a national RIM program and department approach that encompasses all locations
  • Assist with development and maintenance of RIM policies, procedures and process documents, and engage with intermediary levels of management and stakeholders
  • Perform research supporting program development, validate requirements, inform Senior Manager and appropriate
  • Firm stakeholders regarding mandatory RIM requirements while providing insight on industry best practices
  • Assist in developing RIM system specifications by utilizing best practices, assessing business needs, and clearly documenting requirements
  • Subject matter expert for Retention and Disposition, ensure security and appropriate preservation of all records, support the execution of holds as required and maintain destruction log of approved records disposals
  • Contribute to firm projects as a subject matter expert (SME) and prepare current project status reports
  • Educate on industry best practice, legal requirements, law society guidelines, retention and disposition rules
  • Manage RIM related vendor relations including reporting of performance issues, conduct invoice reconciliation and processing
  • Maintain RIM related protocols and communicate procedures
  • Other duties as may be assigned.

Core Skills & Requirements:

  • Minimum 5-10 years relevant Records Management experience, 3 years at supervisory level
  • Post-secondary degree or program in Records Information Management, or equivalent combination of education and experience
  • Legal industry experience preferred, with understanding of the legal, regulatory and operational environment
  • Proven leadership skills with strong abilities as a coach, advocate and influencer
  • Strong professional presence and conduct, able to effectively interact with all levels including senior management
  • A team player with highly effective communication and interpersonal skills
  • Advanced filing and classification knowledge, search techniques and processes in all formats
  • Ability to work independently, follow instructions with minimal supervision and take initiative
  • Proficient with technology including Microsoft Office (Outlook, Word, Excel, PowerPoint) as well as the firm’s
  • Document Management System, Records Management Software, Document Imaging Software, and any additional firm applications used to manage client matter records and information

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