Collections Coordinator – Legal/Professional Services | Toronto ON

Our client is currently seeking a Collections Coordinator who has extensive experience in all aspects of Accounts Receivable (collections) function and whose primary objective is to provide assistance to the firm and its Partners in collecting on outstanding receivables. The ideal candidate should be a strong team player with a customer service mentality for both internal and external clients. In addition, the successful candidate will need to demonstrate strong sense of urgency which is essential in this role.

Summary of Responsibilities:

• Daily collection calls/emails for AR over 60 days
• Maintain proper documentation of collection efforts by adding collection notes derived from calls/emails into accounting software
• Resolve payment applications issues with AR clerk
• Solve invoicing issues with Billing coordinator.
• Produce various requested reports
• Respond to staff/clients phone/email inquiries regarding AR
• Prepare and distribute monthly AR report to billing lawyers
• Process credit card payments
• Pull client credit reports
• Provide timely updates on collection activity and AR status
• Maintain up to date Statement Of Account contacts for clients
• Generate and issue monthly reminder statement to clients
• Assist Supervisor with monthly, quarterly and year-end reporting activities
• Any other duties or projects that may be assigned from time to time
• Produce the highest quality of work
• Accountable for all work assigned
• Takes initiative
• Confidential

Core Skills and Requirements:

• Minimum of 3 years’ experience in credit/collections
• Successful completion of a post-secondary program in Accounting or a related discipline
• CCP designation completed or in progress
• Prior experience in a professional services setting is strongly preferred
• Handle time pressure situations and stress of multiple demands
• Microsoft 365 suite of Applications
• Experience working with legal accounting software
• Advanced Excel knowledge (VBA, Pivot Tables, VLOOKUP, Macros, etc.)
• SQL or other programming skills highly desired
• Proven competence in investigating, addressing and resolving client issues in a timely manner
• Ability to problem solve
• Strong interpersonal skills
• Organized, detailed and resourceful